Refund policy

Last updated: December 13, 2025

We have a 24 hours replacement policy, which means you have 24 hours after receiving your item to request a replacement. 

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We offer replacements in the following cases ONLY:

• You received the wrong product, and, 
• You received a damaged product, and,
• You received an expired product

To request a replacement, please send us an email at connect@clenoir.in requesting replacement, along with relevant documentary proof such as pictures and relevant emails, within 24 hours from the date of delivery. No replacement request will be entertained by us after the expiration of 24 hours from the delivery of the product.

Please allow us 48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorsteps.

Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a replacement within 24 hours.

Unfortunately, we do not accept return or refund request. Items can only be replaced upon successful review from our service team.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.